Terms of service

Welcome to Ceranovax. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting or purchasing from ceranovax.shop, you agree to be bound by these Terms. If you do not agree, please discontinue using our website.

1. General Conditions

By using our website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.

We reserve the right to refuse service to anyone for any reason at any time, provided such action complies with applicable laws.

2. Products & Services

Ceranovax specializes in premium ceramic mugs, artisan coffee cups, tea cups, stoneware drinkware, and related accessories.

We strive to ensure all product descriptions, specifications, pricing, and images are as accurate as possible. However, slight variations in color, texture, glaze, and handcrafted finishes may occur due to lighting, monitor settings, and the unique nature of ceramic products.

3. Pricing

All prices displayed on our website are listed in the applicable currency shown at checkout.

Prices may change without prior notice.

We reserve the right to modify or discontinue products without liability.

4. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to:

  • Limit quantities purchased
  • Cancel suspicious or fraudulent orders
  • Decline orders that violate these Terms
  • Request additional verification before processing

If an order is canceled after payment, a full refund will be issued.

5. Shipping

We proudly offer:

  • Free Worldwide Shipping
  • Estimated delivery: 7–10 business days

Delivery estimates are not guaranteed and may vary due to customs inspections, weather conditions, holidays, carrier delays, or other circumstances beyond our control.

6. Returns & Refunds

Customers may request a return within 30 days after receiving their order.

Please review our Return & Refund Policy for complete details regarding eligibility, exchanges, and refunds.

7. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Images
  • Product descriptions
  • Graphics
  • Website design
  • Icons
  • Text
  • Branding

is the exclusive property of Ceranovax or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

8. User Conduct

You agree not to:

  • Violate any applicable law or regulation.
  • Attempt unauthorized access to our systems.
  • Distribute malicious software.
  • Use our website for fraudulent purposes.
  • Interfere with the security or operation of the website.

Violation of these Terms may result in termination of access.

9. Limitation of Liability

To the fullest extent permitted by law, Ceranovax shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our total liability shall never exceed the amount paid for the purchased product.

10. Privacy

Your privacy is important to us.

Personal information submitted through our website is handled according to our Privacy Policy and applicable privacy laws.

11. Governing Law

These Terms shall be governed and interpreted in accordance with the applicable laws of Canada, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately after publication on this website.

Continued use of the website constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions regarding these Terms, please contact us:

Ceranovax

523 Av. Mount Pleasant

Westmount, QC H3Y 3H6

Canada

Email: support@ceranovax.shop

Phone: (647) 675-9821