Refund policy

Welcome to Ceranovax. We are committed to providing high-quality ceramic mugs, coffee cups, and drinkware while ensuring a worry-free shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Guarantee

We proudly offer a 30-day return policy. You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

  • Be unused or only lightly inspected.
  • Be returned in their original packaging whenever possible.
  • Include all original accessories and components.
  • Not show signs of misuse, intentional damage, or modification.

2. Free Returns

We provide free returns worldwide.

If your return request is approved, our customer support team will provide detailed return instructions. Please do not send products back without contacting us first.

3. Damaged or Incorrect Items

Please inspect your package immediately after delivery.

If your order arrives:

  • Damaged during shipping
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days after delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the product
  • Photos of the shipping package
  • A brief description of the issue

We will gladly provide a replacement or full refund whenever appropriate.

4. Non-Returnable Items

Certain products cannot be returned, including:

  • Personalized or customized products
  • Clearance or final sale items
  • Gift cards
  • Products intentionally damaged after delivery
  • Items returned beyond the 30-day return window

5. Refund Process

After we receive and inspect your returned item, we'll notify you regarding the status of your refund.

Approved refunds are issued using the original payment method.

Please allow approximately 5–10 business days for your financial institution to process the refund.

6. Exchanges

If you received a defective or damaged product, we are happy to replace it at no additional cost.

For all exchange requests, please contact our customer support team before returning any merchandise.

7. Order Cancellation

Orders may be canceled before shipment for a full refund.

If your order has already been processed or shipped, please wait until delivery and then submit a return request.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Ceranovax

523 Av. Mount Pleasant

Westmount, QC H3Y 3H6

Canada

Email: support@ceranovax.shop

Phone: (647) 675-9821