Contact information
Thank you for visiting Ceranovax. We are dedicated to providing exceptional customer service and ensuring every shopping experience is smooth, secure, and enjoyable. If you have any questions, concerns, or feedback, our support team is always happy to assist.
Customer Support
Our knowledgeable customer service team is available to help with:
- Product information
- Order status updates
- Shipping inquiries
- Returns and refunds
- Exchange requests
- Payment assistance
- Website support
- General questions
We aim to respond to all customer inquiries within 24 business hours.
Contact Details
Store Name
Ceranovax
Website
ceranovax.shop
Phone
(647) 675-9821
Business Address
523 Av. Mount Pleasant
Westmount, QC H3Y 3H6
Canada
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday
Closed
Please note that messages received outside business hours will be answered on the next business day.
Order Support
For faster assistance, please include the following information when contacting us regarding an existing order:
- Full Name
- Order Number
- Email Address Used for Purchase
- Description of the Issue
Providing complete information helps us resolve your request more efficiently.
Shipping Assistance
Need help tracking your shipment?
Our support team can assist with:
- Tracking updates
- Delivery estimates
- Shipping delays
- Lost packages
- Incorrect delivery information
We're committed to ensuring your order reaches you safely and on time.
Returns & Refunds
If you wish to request a return or refund, please contact us before sending any products back.
Our customer service representatives will provide detailed return instructions and guide you through every step of the process.
We proudly offer:
- Free Worldwide Shipping
- 30-Day Free Returns
- Friendly Customer Support
- Secure Shopping Experience
Our Commitment
At Ceranovax, customer satisfaction is at the heart of everything we do. We strive to provide high-quality ceramic drinkware along with responsive, professional support before and after every purchase.
Whether you're purchasing your first ceramic mug or adding to your growing collection, we're here to make your shopping experience simple, enjoyable, and worry-free.
We sincerely appreciate your trust in Ceranovax and look forward to serving you for many years to come.