Shipping policy
Thank you for choosing Ceranovax. We are committed to delivering your ceramic mugs and drinkware safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through ceranovax.shop.
1. Shipping Coverage
We proudly offer Free Worldwide Shipping on every order.
No minimum purchase is required, and there are no hidden shipping fees at checkout.
2. Order Processing
After your order is successfully placed, our fulfillment team carefully prepares your items for shipment.
Processing typically takes:
- 1–2 Business Days
Orders placed on weekends or public holidays will begin processing on the next business day.
3. Estimated Delivery Time
Estimated delivery time:
7–10 Business Days
Delivery estimates begin after your order has been processed and shipped.
While most orders arrive within this timeframe, shipping may occasionally take longer due to circumstances beyond our control.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 48 hours for tracking updates to become available after shipment.
5. Shipping Destinations
We currently ship to customers worldwide.
If shipping restrictions apply to your region, we will notify you before your order is processed.
6. Customs & Import Duties
International orders may be subject to customs inspections, import taxes, duties, or other local government fees.
These charges, if applicable, are determined by your country's customs authorities and remain the responsibility of the customer.
7. Delivery Delays
Although we work with trusted logistics partners, delivery delays may occasionally occur due to:
- Severe weather
- Customs clearance
- National holidays
- Transportation disruptions
- High seasonal demand
- Carrier delays
We appreciate your patience should unexpected delays arise.
8. Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Ceranovax cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error, please contact us immediately. We will do our best to update your order before it ships.
9. Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact our support team as soon as possible.
To assist with your claim, please provide:
- Order number
- Photos of the package (if damaged)
- Description of the issue
We will work with the shipping carrier to resolve the matter promptly and provide an appropriate solution whenever possible.
10. Contact Us
For any shipping-related questions, please contact us:
Ceranovax
523 Av. Mount Pleasant
Westmount, QC H3Y 3H6
Canada
Email: support@ceranovax.shop
Phone: (647) 675-9821